Services for Organisations

Organisational services designed to strengthen the effectiveness of the organisation, maximise morale, increase workforce competence and minimise risk.

Step Psychology is available to provide organisational services tailored to meet the needs of each unique situation.

Table of Contents Employee Assistance Individual Development Career Assistance Critical Incident Professional Supervision Workshops Conflict Resolution Team Development Consulting Services

Employee Assistance

Services to support the psychological wellbeing of employees are available in the form of an Employee Assistance Program (EAP). These services are provided by our own permanent staff based in the Step Psychology Albury consulting rooms.

Previous research has shown an Employee Assistance Program (EAP) can deliver significant benefits for an employer, including:

Positive benefits have been reported across many different industry sectors.

Individual Development

A tailored coaching program can be provided to assist individuals accomplish the goals and priorities of the organisation. Some of the major focus areas include: teaching theories and techniques to promote professional growth, promote rigor in the way the individual organises their thinking, planning and goal setting, challenge thinking, strengthen resilience and self-management of stress in difficult situations.

Programs include

As an example, Leadership/Executive coaching is the process of increasing effectiveness in accomplishing the goals and priorities of an organisation. Whilst the emphasis is primarily on working life, executive coaching also involves a focus on personal change and development. Some of the major focus areas include: teaching theories and techniques to promote professional growth, promote rigor in the way the individual organises their thinking, planning and goal setting, challenge thinking, strengthen resilience and self-management of stress in difficult situations.

Career Assistance

Career guidance identifies the careers and courses that best suit the individual, providing options that match personality, interests and values. Professional career guidance services can assist individuals to transition to other employers and/or other industries.

Career guidance is designed to provide

Critical Incident

A "critical incident" is any event that causes an unusually intense stress reaction. The distress people experience after a critical incident limits their ability to cope, impairs their ability to adjust, and negatively impacts the work environment.

Examples of traumatic events that produce such reactions

Critical Incident Stress Debriefing is a process that prevents or limits the development of post-traumatic stress in people exposed to critical incidents. Professionally conducted debriefings help people cope with, and recover from an incident's after effects. Critical Incident Stress Debriefing enables participants to understand that they are not alone in their reactions to a distressing event, and provides them with an opportunity to discuss their thoughts and feelings in a controlled, safe environment. Optimally, Critical Incident Stress Debriefing occurs within 24 to 72 hours of an incident.

Professional Supervision

Supervision is used in counselling, psychotherapy, and other mental health disciplines as well as many other professions engaged in working with people. It consists of the practitioner meeting regularly with another professional, not necessarily more senior, but normally with training in the skills of supervision, to discuss casework and other professional issues in a structured way. This is often known as clinical or counselling supervision or consultation. The purpose is to assist the practitioner to learn from his or her experience and progress in expertise, as well as to ensure good service to the client or patient.

Some of the practitioners at Step Psychology provide professional supervision for:

Please contact Step Psychology to discuss your specific needs if these services are of interest.

Workshops

Together with our business partners, Step Psychology are able to offer a variety of training workshops in the areas of Employee Health & Wellbeing, Maximising Productivity, Communication and Teamwork, and Minimising Risk.

One example is our "Dealing with Negative Behaviours" workshop. This is ideal for 15 to 20 participants and runs for 3 hours. The program is a mixture of educative sessions and experiential workshops, so that participants are made to think thoroughly about the issues and learn from real examples. In brief, the program covers:

Conflict Resolution

Step Psychology provides mediation and other services aimed at developing cooperation and teamwork. Conflict resolution services can help to overcome misunderstandings, find common ground on disagreements and promote understanding.

Depending upon the dynamics of a given situation, intervention may include:

Team Development

Step Psychology provides a number of services designed to strengthen the effectiveness of the organisation. These services may be focussed on building communication, maximising morale, increasing workforce competence and minimising risk.

Services include:

Consulting Services

As our purpose is to enhance organisational performance and wellbeing, Step Psychology offers a range of customised learning and consulting solutions. We can assist with: